At Staghorn, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. This Refund & Returns Policy explains how to return items, request refunds, and ensure a smooth shopping experience.
Returns
- You have 30 calendar days from the date of purchase to return an item.
- To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a proof of purchase (order confirmation or receipt)
Note: Personalized, custom, or discounted items may not be eligible for return unless defective.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days.
- Refunds will be issued to your original payment method.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same product, please contact us at info@deeppred.com before returning your item.
Non-Returnable Items
- Gift cards
- Personalized/customized items
- Items marked as “Final Sale”
Return Shipping
- Customers are responsible for paying shipping costs for returning items unless the product is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
How to Start a Return
- Email our support team at info@deeppred.com with your order number and reason for return.
- We will provide you with the return address and instructions.
- Ship your item securely, including proof of purchase inside the package.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
📧 Email: info@deeppred.com
📍 Address: Staghorn HQ, The Quadrant, Warwick Road, Coventry, CV1 2DY